Have you tried downloading the updates directly from our download website? If not, please follow these instructions to update to the most recent release. It's strange that updates are available on your desktop computer but not from your laptop. Once the newest version is available, QuickBooks software should prompt you to update. A release mismatch that occurred after the most recent update was installed is what's causing this issue. We don't want you to go through this, and I appreciate the effort you put into solving the problem. I cannot open the company files I've been working on with R3 so this is a huge problem. I've done multiple fresh installs and it will only install this version. My laptop will only install QB Mac Plus 2023 Version V22.0.0 R1. My desktop is running QB Mac Plus 2023 Version V22.0.2.R3.1 and is working. So far I've put a good 10 hours into this issue simply because Intuit forced me to do an upgrade that doesn't seem to have been ready. However, once again my laptop version says there are no updates available. When I was back on my desktop a few days later, it prompted me for an update and I assumed the issue was fixed. I could not redo all that work so I decided to wait. Eventually they told me this was a known issue and suggested I spent more hours redoing the work I had done the day before on 2023 because the only file I could get to open with my laptop was a file from the 2022 version. I restarted multiple times and reinstalled multiple times. Once installed, it still would not open my files from the other Mac and I kept getting an error message. Since I could not open the files that had been upgraded to 2023, I went and did a fresh download of 2023. I went to "Check for updates" in the menu and it said I had the latest version, which obviously wasn't true. When I went to work from my laptop which was still using QB 2022, I expected an upgrade prompt but there wasn't one. It worked as expected and I upgraded my company files with no problem. Last week Quickbooks prompted me to upgrade from 2022 to 2023 on my desktop, which I did. I use Quickbooks on a desktop (Mac Mini) and a laptop (Macbook Pro 2019).
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